Privacy Policy

1. Scope and roles

This website is operated by Royal Lepage Excellence (“Site Operator”). EstateFunnel Inc. provides hosting, content-management tools and technical services (“Platform Provider”). The Site Operator is responsible for prospect personal information it receives and for decisions about it; EstateFunnel processes that information only to provide, secure and improve the agreed services.

2. Information collected

We may collect information you voluntarily provide, including your name, contact details, message content and information related to a real-estate inquiry. We also collect technical and usage data, such as IP address, device and browser type, pages viewed, interactions and cookie identifiers, where you consent when consent is required.

3. Purposes of use

Information is used to respond to your requests, communicate with you, provide requested services, improve the website, prevent fraud or abuse, meet legal obligations, and measure the effectiveness of communications and campaigns where your preferences allow it.

4. Forms, email and text messages

When a form is submitted, we may send a confirmation email or text message and follow up on your request. Text messages are delivered through Twilio in accordance with applicable A2P messaging requirements. You may unsubscribe from email through the supplied link and from text messages by replying “STOP”; strictly transactional messages or messages needed to follow up on a request may continue where permitted by law.

5. Service providers and disclosures

We may disclose personal information to authorized providers that help operate the website and deliver services, including EstateFunnel, Twilio, Google Analytics, Google Tag Manager and Meta. The website uses the Site Operator’s Meta Pixel and EstateFunnel’s partner Meta Pixel. These providers receive only the information needed for their services and may process information outside Québec, Canada or the United States. We may also disclose information where required or permitted by law.

6. Cookies, analytics and advertising

Essential cookies enable the website to function and remember certain preferences. Subject to your choices, Google Analytics and Google Tag Manager help us understand website use; Meta Pixels may measure campaigns and enable advertising remarketing. We do not sell your personal information for money. However, certain disclosures to analytics or advertising partners may be considered “sharing” or targeted advertising under some U.S. laws. You may change your preferences at any time.

Your current preferences

These are the preferences saved for this browser. You may change them at any time.

7. Security and retention

We apply reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information. Information is retained only as long as necessary for the purposes described, to meet obligations or resolve a dispute, and is then securely deleted or anonymized where appropriate.

8. Your rights and choices

Subject to legal exceptions, you may request access to and correction of your personal information, withdraw consent, and obtain information about its use or disclosure. In Québec and Canada, you may also submit a complaint to the Site Operator or Platform Provider, and may then contact Québec’s Commission d’accès à l’information or the Office of the Privacy Commissioner of Canada. In the United States, additional rights — including access, deletion, correction, opting out of certain sharing or targeted advertising, and non-discrimination — may apply depending on your state of residence. We may verify your identity before responding to a request.

9. Contact us

For a privacy, access, correction or complaint request, contact both the Site Operator and EstateFunnel:

• Royal Lepage Excellence — royallepage.stjean@bellnet.ca — (450) 347-7766
• EstateFunnel Inc. — olemire@estatefunnel.com

10. Children

The website is not directed to children under 13 and we do not knowingly collect their personal information. If you believe a child has provided us personal information, please contact us so we can delete it where appropriate.

11. Changes to this policy

We may change this policy to reflect our practices or applicable requirements. The last-updated date identifies the current version.